privacy Policy

Sofia's Closet

Information on the Collection of Personal Data and Contact Details

1. General Information

Thank you for visiting Sofia's Closet. We value your interest in our store and take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

For the purposes of applicable data protection laws, including the General Data Protection Regulation, the data controller responsible for processing personal data through this website is:

Sofia's Closet
Email: info@sofias-closet.com

We use secure SSL or TLS encryption on our website to protect the transmission of personal data and other confidential information, such as orders or contact requests. You can verify that a connection is secure by checking for “https://” in your browser’s address bar and the lock symbol.

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you.

2. Data Collected When You Visit Our Website

If you browse our website for informational purposes only, meaning you do not register, place an order, or otherwise submit information to us, we automatically collect certain technical data that your browser sends to our server.

This may include:

  • the pages you visit
  • the date and time of access
  • the amount of data transferred
  • the referring website or source
  • the browser type and version
  • the operating system used
  • your IP address, where applicable in anonymized form

This information is processed to ensure the stability, security, and proper functionality of the website. The legal basis for this processing is our legitimate interest in maintaining a reliable and secure online presence.

We do not use this information to personally identify visitors unless necessary to investigate misuse or unauthorized activity.

3. Cookies

Our website uses cookies and similar technologies to improve usability, support website functions, and provide a better shopping experience.

Cookies are small text files stored on your device. Some are deleted when your browser session ends, while others remain on your device for a defined period to recognize your browser during future visits.

Cookies may be used for purposes such as:

  • saving items in your shopping cart
  • remembering your preferences
  • analyzing how visitors use the site
  • improving website performance
  • supporting advertising and remarketing functions

Where cookies are necessary for website operation or order processing, they are used on the basis of contract performance or our legitimate interest in offering a functional and user-friendly website. Where cookies are not strictly necessary, we will request your consent through a cookie banner when required by law.

You may change your cookie settings at any time through your browser. Please note that disabling cookies may affect certain features or functions of the website.

4. Contacting Us

If you contact us by email or through a contact form, we will collect the personal information you provide in order to respond to your request.

This may include:

  • your name
  • your email address
  • any other details included in your message

We use this information solely to handle your inquiry and communicate with you where needed. If your message relates to a potential order or other contract-related matter, the processing may also be based on the need to take steps prior to entering into a contract.

Your information will be deleted once your request has been fully resolved, unless we are legally required to retain it for a longer period.

5. Customer Account and Order Processing

When you place an order or create a customer account, we collect and process the personal data required to complete your purchase and manage your account.

This may include:

  • your full name
  • billing and shipping address
  • email address
  • phone number
  • order details
  • payment and transaction information
  • account login details, if applicable

This information is used to process your order, arrange delivery, manage returns or exchanges, provide customer support, and maintain your customer account.

You may request deletion of your customer account at any time by contacting us. We will retain your personal data only for as long as necessary to fulfill contractual obligations and comply with legal retention requirements.

6. Use of Data for Marketing

6.1 Newsletter Subscription

If you sign up for our newsletter, we may send you updates about new arrivals, promotions, and other offers from Sofia's Closet.

The only required information for subscribing is your email address. Any additional information you provide is voluntary and may be used to personalize our emails.

Where required by law, we use a confirmation process to verify your subscription. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at info@sofias-closet.com.

Once you unsubscribe, your email address will be removed from our mailing list unless we are permitted by law to continue using it for another lawful purpose.

6.2 Marketing to Existing Customers

If you make a purchase from us and provide your email address during checkout, we may send you promotional emails about products similar to those you have already purchased, where permitted by law.

You can object to receiving such messages at any time by using the unsubscribe link in the email or by contacting us directly.

7. Sharing Data for Order Fulfillment and Payments

To complete your order, we may share your personal data with third parties where necessary for fulfillment, delivery, and payment processing.

This may include:

  • shipping providers for delivery
  • payment processors for handling transactions
  • technical service providers supporting store operations

We only share the information required for the relevant purpose.

Payment Providers

If you choose a third-party payment method, your payment details will be processed directly by the selected provider in accordance with their own privacy policy.

For example, if PayPal is available and selected at checkout, your payment information will be handled by PayPal to complete the transaction. The same applies to any other supported payment service providers.

8. Review Requests

If you have given us permission, we may use your email address to send you a one-time invitation to leave a review about your purchase.

This helps us improve our products and service and allows other customers to make informed decisions.

You may withdraw your consent at any time by contacting us.

9. Social Media Features

Our website may contain links or integrations related to social media platforms such as Facebook, Instagram, or similar services.

To better protect your privacy, these features may be implemented in a way that prevents data from being transmitted to those platforms until you actively click on them.

Once you interact with a social media button or link, the relevant provider may collect and process your data according to its own privacy policy. We recommend reviewing the privacy policies of those platforms directly.

10. Advertising and Online Marketing

We may use advertising and remarketing tools to promote Sofia's Closet online and to better understand the effectiveness of our campaigns.

These tools may use cookies or similar technologies to track whether users visit our website after viewing or clicking on an advertisement.

This may include services provided by third parties such as:

  • Google Ads
  • Google remarketing tools
  • Facebook Pixel
  • similar digital advertising services

These tools may collect data such as:

  • pages visited
  • time spent on the website
  • browser or device information
  • actions taken on the site

Where required by law, such tools are activated only with your consent. You can withdraw your consent or manage cookie preferences through your browser settings or website cookie controls.

11. Website Analytics

We may use analytics services to better understand how visitors use our website and to improve the performance, usability, and content of our store.

Analytics tools may collect information such as:

  • pages viewed
  • time spent on the website
  • navigation patterns
  • device and browser details
  • anonymized IP-related data

This information is used only to evaluate and improve our website and marketing efforts.

Where legally required, analytics cookies will only be used with your consent.

12. Retargeting and Remarketing

We may use remarketing technologies to show you relevant advertisements after you have visited our website.

This means that after viewing products on Sofia's Closet, you may later see ads for our store on other websites or social platforms.

These services typically rely on cookies or pixels and may be provided by advertising partners such as Google or Meta. You can control these preferences through your browser, your cookie settings, or through the relevant advertising platform settings.

13. Your Rights

Depending on your location and the laws that apply to you, you may have the right to:

  • request access to the personal data we hold about you
  • request correction of inaccurate or incomplete data
  • request deletion of your personal data
  • request restriction of processing
  • receive your data in a portable format
  • withdraw consent at any time where processing is based on consent
  • object to processing based on legitimate interests
  • object to direct marketing
  • lodge a complaint with a relevant supervisory authority

If you would like to exercise any of these rights, please contact us at:

info@sofias-closet.com

We may need to verify your identity before processing your request.

14. Right to Object

If we process your personal data based on our legitimate interests, you have the right to object to that processing at any time for reasons relating to your particular situation.

If your personal data is used for direct marketing, you may object at any time, and we will stop using your data for that purpose.

15. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

This includes:

  • fulfilling orders
  • maintaining customer accounts
  • complying with legal, accounting, or tax obligations
  • resolving disputes
  • enforcing our rights

Once the relevant retention period has expired, your data will be securely deleted or anonymized unless further storage is legally required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website features.

Any updated version will be posted on this page with immediate effect upon publication.

17. Contact

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your rights, please contact us at:

Sofia's Closet
Email: info@sofias-closet.com